Privacy & Cookie Policy

Who we are

The Family Mediation Centre take your privacy very seriously.

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.

We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.

If you have any questions in relation to this privacy policy or how we use your personal data they should be sent to .

What personal data do we collect?

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data in connection with specific activities such as registration, purchases, bookings, research, ordering, employment etc.

You can give us your personal data by filling in forms on our website or using other social media functions on our website, or by corresponding with us (by post, phone or by email).

This personal data you give us may include name, title, address, date of birth, age, gender, demographic information, email address, telephone numbers, personal description, photographs, usernames and passwords).

Personal data provided by you

This includes information you give when interacting with us, for example joining or registering, placing an order or communicating with us. For example:

Personal details (name, date of birth, email, address, telephone, and so on) and Financial information (payment information such as credit or debit card or direct debit)

We may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and if you access our website via your mobile device we will collect your unique phone identifier. Information about your visit, including, but not limited to the full Uniform Resource Locators (URL) and query string, clickstream to, through and from our website (including date and time), the things you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as but not limited to, scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used.

Information about your purchase or bookings including but not limited to revenue figures, the types of products or service purchased.

How we use your personal data

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Below are the main uses of your data which depend on the nature of our relationship with you and how you interact with our services and our websites.

Marketing communications

Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch.

If you choose to hear from us we may send you information based on what is most relevant to you. We’ll only send this information to you if you agree to receive it and we will never share your information with companies outside of The Family Mediation Centre for inclusion in their marketing. (We may however share cookie data with third parties). If you agree to receive marketing information from us you can change your mind at a later date.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and inline with the requirements set out in the GDPR.


On the web, cookies are tiny text files stored on your computer when you visit certain web pages.


If you’d like to ‘share’  content through Facebook and Twitter etc…, you may be sent cookies from their websites. We don’t control their cookie settings, so you will need to check with them for information about the management of their cookies.

More about Cookies

If you’d like more information about cookies in general and how to manage them visit

3rd Party Cookies

Not all cookies on are related to us. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so check with these third-party websites for more information.

The business partners that may set cookies on include: Google, Facebook, Vimeo, Automatic Inc, PayPal.